Terms and condition

Terms and Conditions

  • Passengers are required to arrive at the boarding point 15 minutes before the scheduled departure time.
  • It is the passengers' responsibility to ensure early or on-time arrival at the boarding station. Missed schedules will not be eligible for refunds.
  • Infants under the age of 3 are not required to have tickets. They must be accompanied by an adult and sit on their lap. Children aged 3 and above must purchase their own seats at the full price.
  • Passengers can choose their preferred seats and purchase real-time tickets through the VET Air Bus mobile app or website.
  • Passengers are allowed a maximum of 25kg of checked baggage and one carry-on item. Additional charges will apply for overweight baggage, based on the local delivery fee.
  • Items such as strong-smelling food (e.g., durian), pets, firearms, narcotics, smuggled or illegal products, and other dangerous or flammable/explosive items are strictly prohibited from being brought onboard.
  • Passengers are responsible for the safety of their personal belongings and valuables. VET Air Bus will not be held liable for any loss or damage to personal items.
  • Purchased tickets are non-refundable but can be used as a coupon for future trips. Coupon refunds can be processed up to 24 hours before the scheduled departure time.


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