Terms and condition

Terms and Conditions

• Purchased tickets are non-refundable but can be used as a coupon for future trips. Coupon refunds can be processed up to 24 hours before the scheduled departure time at the selected boarding points or via hotline +855 81 911 911
• Passengers are required to arrive at the boarding point 15 minutes before the scheduled departure time and must wait at the designated boarding points to board the bus.
• It is the passengers' responsibility to ensure early or on-time arrival at the boarding station. Missed schedules will not be eligible for refunds.
• Infants under the age of 3 are not required to have tickets. They must be accompanied by an adult and sit on their lap. Children aged 3 and above must purchase their own seats at the full price.
• Passengers can choose their preferred seats and purchase real-time tickets through the VET Air Bus mobile app or website.
• Passengers are allowed a maximum of 25kg of checked baggage and one carry-on item. Additional charges will apply for overweight baggage, based on the local delivery fee.
• Items such as strong-smelling food (e.g., durian), pets, firearms, narcotics, smuggled or illegal products, and other dangerous or flammable/explosive items are strictly prohibited from being brought onboard.
• Passengers are responsible for the safety of their personal belongings and valuables. VET Air Bus will not be held liable for any loss or damage to personal items.
• Passengers must ensure they have obtained the necessary visas for Vietnam, Thailand, or Laos when traveling with VET AIR BUS. In the event that an immigrant is denied entry or exit from the country, purchased tickets will not be eligible for refunds or complaints to VET Air Bus.
• Alcoholic beverages, smoking, e-cigarettes, vaping, and smokeless tobacco are strictly prohibited.
• Do not litter on the bus. Please dispose of trash and recyclables properly.
• Respect the comfort and safety of fellow passengers and the VET Air Bus crew. Disruptive behavior will result in being asked to leave the bus.
• Cell phone conversations should be conducted in a manner that does not distract or disrupt other passengers or VET Air Bus. Keep calls brief and in a hushed tone.
• The use of music and audio devices is permitted only with headphones. Volume levels that jeopardize the safety of VET Air Bus and passengers will not be tolerated.